Save employees time and improve the customer experience with the 3CX Call Flow Designer (CFD). The user-friendly, visual app allows you to easily create strategic call flows and voice applications so that agents can more efficiently handle calls and customers can get to where they need faster. Advance your phone support structure and delight customers with a professional support portal. Create rules for call routing based on customer type, time of day and more so that no call goes unanswered. What’s more, authentication and credit card components ensure that security and privacy are taken care of.
Automate Call Handling
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Route calls based on time of day or customer input.
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Authenticate callers based on customer ID or other input.
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Automatic outbound dialer & callback scheduler.
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Implement a voice payment gateway.
User-friendly
drag & drop interface
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No programming required – graphical interface with drag & drop.
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Visually design applications in hours rather than weeks.
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Include control components such as conditions, loops and variables.
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Multi language text to speech and speech to text.
Ready to use call flow
building blocks
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Fully configurable, pre-built components.
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Implement voice input, record, email sender, menu & more.
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Secure & private authentication, user input & credit card.
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Components for encryption, CRM lookup, database access & more.
Automate responses using
Text to Speech
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CFD uses NLP (Natural Language Processing) capabilities.
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Leverages Google’s Text to Speech (TTS) and Speech to Text (STT).
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Recognizes over 120 languages and variants.
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Able to customize pronunciation of words.
Course Features
- Lectures 66
- Quizzes 0
- Duration 1 week
- Skill level All levels
- Language English and Spanish
- Students 57
- Certificate No
- Assessments Yes
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CURSO VIDEOS Call Flow Designer Creando una encuesta
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Call Flow Designer Manual Complete step by step
- Introducción al Call flow Design
- Introduction to Call Flow Designer
- VIDEO Call Flow Designer tutorial 1
- VIDEO Call Flow Designer Tutorial 2
- VIDEO Call Flow Designer tutorial 3
- VIDEO Call Flow Designer tutorial 4
- Getting Started – Creating a Simple Call Flow
- Empezando – Creando un Call Flow Simple
- The Call flow designer workspace
- El espacio de trabajo del diseñador de flujo de llamadas
- Components – Your application´s building blocks
- Componentes: los componentes básicos de su aplicación
- Conditions & Variables
- Condiciones y Variables
- Prompts & Expressions
- Prompts y Expresiones
- Testing, Debugging & Migrating Apps Βuilt with 3CX CFD
- Probar, depurar y migrar aplicaciones creadas con 3CX CFD
- Accessing a Database from a Call Flow
- Acceder a una base de datos desde un flujo de llamadas
- How to Play a Digit Sequence from a Call Flow
- Cómo reproducir una secuencia de dígitos de un flujo de llamadas
- Sending e-mails from a CFD voice app
- Envío de correos electrónicos desde una aplicación de voz CFD
- Automated Telephone Ordering Voice app with CRM integration via the 3CX API
- Aplicación de voz para pedidos telefónicos automatizados con integración CRM a través de la API 3CX
- Routing Calls Based on the Time of Day
- Enrutamiento de llamadas según la hora del día
- Creating an Outbound Dialer with the 3CX CFD
- Creación de un marcador saliente con 3CX CFD
- Time-based Routing Without Programming
- Enrutamiento basado en tiempo sin programación
- Using the Authentication Component to Validate Customers
- Uso del componente de autenticación para validar clientes
- Using the Credit Card Component
- Usando el componente de tarjeta de crédito
- Text to Speech with the 3CX Call Flow Designer with AWS
- Texto a voz con el diseñador de flujo de llamadas 3CX con AWS
- Creating a Predictive Dialer with the 3CX CFD
- Creación de un marcador predictivo con 3CX CFD
- Using the Loop Component to Navigate Upwards
- Uso del componente de Loop para navegar hacia arriba
- Registering and making callbacks with a CFD app
- Registro y devolución de llamadas con una aplicación CFD
- Using the Survey component
- Uso del componente de encuesta
- Using the CRM Lookup component to query the contact details from your CRM
- Usar el componente de búsqueda de CRM para consultar los detalles de contacto de su CRM
- Creating a Phone Support Portal with the 3CX CFD – Part 1 Validation using External Data Sources
- Creating a Phone Support Portal with the 3CX CFD – Part 2 Validation using a Web Service
- Creating a Phone Support Portal with the 3CX CFD – Part 3 Validation using Text files
- Creating a Phone Support Portal with the 3CX CFD – Part 4 Validation using an SQL Server Database
- Creación de un portal de soporte telefónico con 3CX CFD – Validación de la parte 1 usando fuentes de datos externas
- Creación de un portal de soporte telefónico con 3CX CFD – Parte 2 Validación usando un servicio web
- Creación de un portal de soporte telefónico con 3CX CFD – Parte 3 Validación usando archivos de texto
- Creación de un portal de soporte telefónico con 3CX CFD – Validación de la parte 4 usando una base de datos de SQL Server
Students List
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Carlos Alberto Caro CaballeroLearning1.52 % -
thim pressLearning0 %
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Carlos MoralesLearning1.52 %
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Oscar Mauricio AndradeLearning0 %
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CRISTHIAN MERCADOLearning0 %
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Maria Alejandra Pazos PerezLearning0 %
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nataly rodriguez francoLearning0 %
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Juan Carlos Vilca QuispeLearning0 %
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Michael torresLearning0 %
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WadlucenaLearning0 %
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Juan PelaezLearning0 %
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Nathalia LeonLearning0 %
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Nelmarie MercadoLearning0 %
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SatcellLearning0 %
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Felipe MachucaLearning0 %
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JulietaMerinoLearning0 %
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LUIS ALEJANDRO ACUÑA ENDOLearning0 %
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Yahaira FournierLearning0 %
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Jorge CastilloLearning0 %
and 37 students enrolled.
