Save employees time and improve the customer experience with the 3CX Call Flow Designer (CFD). The user-friendly, visual app allows you to easily create strategic call flows and voice applications so that agents can more efficiently handle calls and customers can get to where they need faster. Advance your phone support structure and delight customers with a professional support portal. Create rules for call routing based on customer type, time of day and more so that no call goes unanswered. What’s more, authentication and credit card components ensure that security and privacy are taken care of.
Automate Call Handling
Route calls based on time of day or customer input.
Authenticate callers based on customer ID or other input.
Automatic outbound dialer & callback scheduler.
Implement a voice payment gateway.
drag & drop interface
No programming required – graphical interface with drag & drop.
Visually design applications in hours rather than weeks.
Include control components such as conditions, loops and variables.
Multi language text to speech and speech to text.
Ready to use call flow
Fully configurable, pre-built components.
Implement voice input, record, email sender, menu & more.
Secure & private authentication, user input & credit card.
Components for encryption, CRM lookup, database access & more.
Automate responses using
Text to Speech
CFD uses NLP (Natural Language Processing) capabilities.
Leverages Google’s Text to Speech (TTS) and Speech to Text (STT).
Recognizes over 120 languages and variants.
Able to customize pronunciation of words.
- Lectures 68
- Quizzes 0
- Duration Lifetime access
- Skill level All levels
- Language English and Spanish
- Students 74
- Certificate No
- Assessments Yes
and 37 students enrolled.